Last updated: November 18, 2025
1. Delivery Areas
We currently provide services in the following areas:
- Hyderabad and surrounding areas
- Secunderabad
- Cyberabad
- Other areas may be covered subject to availability and additional charges
2. Delivery Timelines
Our standard delivery timelines for different services:
- Medical Equipment: Same-day delivery for orders placed before 2 PM
- Medicines: 2-4 hours delivery in city limits
- Ambulance: Immediate dispatch, ETA 15-30 minutes based on location
- Nursing Services: Service personnel dispatched within 2 hours of booking
- Lab Test Sample Collection: Same-day collection for bookings before 4 PM
3. Delivery Charges
Delivery charges vary based on:
- Service type
- Delivery location
- Time of delivery (emergency/non-emergency)
- Equipment size and type
Specific delivery charges will be communicated during the booking process.
4. Equipment Setup
For medical equipment deliveries, we provide:
- Free equipment setup and installation
- Basic operation training for users
- Safety instructions and guidelines
- Contact information for technical support
5. Emergency Services
For emergency services like ambulance, we prioritize immediate dispatch. Our response team will coordinate with you continuously until service delivery.
6. Delivery Tracking
For most services, you can track your delivery through:
- SMS updates
- Phone calls from our delivery team
- Mobile app notifications (if applicable)
- Email updates
7. Failed Deliveries
In case of failed deliveries due to customer unavailability:
- We will attempt to contact you multiple times
- Additional delivery attempts may incur extra charges
- Services may be cancelled after 3 failed delivery attempts
- Refunds will be processed as per our cancellation policy
8. Contact Information
For delivery-related queries:
Delivery Helpline: 8919491181
Email: [email protected]
Operating Hours: 24/7 for emergency services
Address: 6-3-248/b/1, Dhruv Arcade road no. 1, Banjarahills, Hyderabad, TELANGANA 500034