1. Delivery Areas

We currently provide services in the following areas:

• Hyderabad and surrounding areas
• Secunderabad
• Cyberabad
• Other areas may be covered subject to availability and additional charges

2. Delivery Timelines

Our standard delivery timelines for different services:

• Medical Equipment: Same-day delivery for orders placed before 2 PM
• Medicines: 2-4 hours delivery in city limits
• Ambulance: Immediate dispatch, ETA 15-30 minutes based on location
• Nursing Services: Service personnel dispatched within 2 hours of booking
• Lab Test Sample Collection: Same-day collection for bookings before 4 PM

3. Delivery Charges

Delivery charges vary based on:

• Service type
• Delivery location
• Time of delivery (emergency/non-emergency)
• Equipment size and type

Specific delivery charges will be communicated during the booking process.

4. Equipment Setup

For medical equipment deliveries, we provide:

• Free equipment setup and installation
• Basic operation training for users
• Safety instructions and guidelines
• Contact information for technical support

5. Emergency Services

For emergency services like ambulance, we prioritize immediate dispatch. Our response team will coordinate with you continuously until service delivery.

6. Delivery Tracking

For most services, you can track your delivery through:

• SMS updates
• Phone calls from our delivery team
• Mobile app notifications (if applicable)
• Email updates

7. Failed Deliveries

In case of failed deliveries due to customer unavailability:

• We will attempt to contact you multiple times
• Additional delivery attempts may incur extra charges
• Services may be cancelled after 3 failed delivery attempts
• Refunds will be processed as per our cancellation policy

8. Contact Information